Privacy Policy

Zaalpa Store

Effective Date: 1 November 2026
Website: https://zaalpa.com
Privacy Contact: privacy@zaalpa.com

1. Introduction

Welcome to Zaalpa Store.

Zaalpa Store is an e-commerce brand operated by Raj Aryan, Sole Proprietor, trading as M/S Zaalpa Traders, a proprietorship business registered in Uttar Pradesh, India.

We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, process, store, disclose, and protect personal information when you visit our website, create an account, browse products, place orders, contact customer support, or use our marketplace services.

By using our website, you acknowledge this Privacy Policy. Where consent is required by applicable law, we will seek it separately.

2. Business Information

Brand Name: Zaalpa Store
Legal Name: Raj Aryan, Sole Proprietor
Trade Name: M/S Zaalpa Traders
Business Type: Proprietorship
GSTIN: 09ALFPA1028E1ZR

Registered Business Address:
Building No. 00, DIET Ke Peechhe, Behind DIET, Shastri Nagar, Babarpur Ajitmal, District Auraiya, Uttar Pradesh – 206121, India.

Website: https://zaalpa.com
Privacy Email: privacy@zaalpa.com

3. Information We Collect

Depending on how you interact with our services, we may collect:

3.1 Personal Information

Full name
Email address
Mobile number
Billing and shipping addresses
Account credentials
Customer preferences
Information provided through customer support

3.2 Order and Transaction Information

Products ordered
Order numbers and purchase history
Payment method and transaction status
Shipping and delivery details
Return, refund, and cancellation requests
Invoices and applicable tax information

3.3 Payment Information

We may offer online payments through Razorpay and Cash on Delivery (COD), subject to availability.

Online payments may be processed by Razorpay or other payment service providers introduced from time to time.

Payment providers may collect and process payment credentials, transaction identifiers, and verification information according to their own privacy and security practices.

We do not intentionally store complete card numbers, CVV codes, or sensitive payment authentication credentials on our website servers.

3.4 Technical Information

We may collect:

IP address
Browser type
Device information
Operating system
Website activity
Cookies and similar technologies
Diagnostic and security logs

4. How We Use Your Information

We may use personal information to:

Create and manage customer accounts.
Process purchases and payments.
Confirm, prepare, ship, and deliver orders.
Coordinate transactions with marketplace sellers.
Handle returns, replacements, refunds, and cancellations.
Provide customer support.
Detect fraud and unauthorized activity.
Maintain website security.
Improve website functionality and shopping experiences.
Send essential transactional communications.
Send promotional communications where permitted by law and applicable consent requirements.
Maintain records and comply with legal obligations.

We process personal information only where there is an appropriate legal basis under applicable law.

5. Marketplace Sellers

Zaalpa Store may offer products directly and through independent third-party sellers.

When an order involves a third-party seller, we may share the information reasonably necessary to fulfill that transaction, including customer name, relevant contact details, ordered products, and delivery information.

Sellers must use customer information only for authorized marketplace purposes and comply with applicable privacy and data protection requirements.

Where a seller independently determines how personal information is processed, that seller may have separate legal responsibilities.

6. Shipping and Delivery Partners

We may share necessary customer and order information with logistics providers, courier companies, and delivery partners.

Such information may include:

Recipient name
Delivery address
Contact number
Order reference
Delivery instructions

This information is used to arrange delivery, provide tracking updates, resolve delivery issues, and manage returns.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Shopping cart functionality
Customer login sessions
Website preferences
Security and fraud prevention
Performance measurement
Analytics
Advertising and marketing, where enabled

Essential cookies may be necessary for the website to function.

Where legally required, we will request consent before placing non-essential cookies.

You may manage cookies through your browser settings and any cookie preference controls made available on our website.

Disabling certain cookies may affect website functionality.

8. Marketing Communications

We may send information about products, offers, launches, and promotions where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe using available communication controls or contact support@zaalpa.com.

Essential messages relating to your account, orders, payments, or security may still be sent.

9. Information Sharing

We may share personal information with:

Payment processors
Marketplace sellers
Shipping and logistics partners
Website hosting providers
Technology and security service providers
Customer support service providers
Analytics and marketing providers, where enabled
Professional advisers
Government authorities and regulators where legally required

We do not sell personal information to third parties for their independent marketing purposes.

We require service providers to handle information appropriately, subject to applicable contractual and legal obligations.

10. Data Security

We implement reasonable technical and organizational safeguards appropriate to the nature of the information and the risks involved.

These may include access controls, secure connections, system updates, account authentication, monitoring, and restricted access to personal information.

However, no internet-based service or electronic storage system can guarantee absolute security.

Customers are responsible for keeping their account credentials confidential and notifying us of suspected unauthorized access.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

Account administration
Order fulfillment
Customer support
Tax and accounting obligations
Dispute resolution
Fraud prevention
Compliance with applicable laws

Retention periods may vary depending on the category of information and applicable legal requirements.

When information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable law.

12. Your Privacy Rights

Subject to applicable law, you may have rights to:

Request information about your personal data.
Access or obtain a summary of personal data being processed.
Request correction or updating of inaccurate information.
Request deletion of eligible personal data.
Withdraw consent where processing is based on consent.
Raise privacy complaints or grievances.
Exercise other rights provided under applicable law.

Certain requests may be restricted where retention or processing is required for legal, security, tax, contractual, or dispute-related purposes.

To submit a privacy request, contact privacy@zaalpa.com.

We may request reasonable verification before acting on a request.

13. International Customers and Data Transfers

Zaalpa Store may serve customers outside India as international services become available.

Where personal information is transferred or accessed across national borders, we will take measures required by applicable data protection laws.

International customers may have additional privacy rights depending on their jurisdiction.

Where applicable, we will provide additional notices, consent mechanisms, or safeguards required for specific regions.

14. Children’s Privacy

Our marketplace is intended for individuals who are legally permitted to use our services.

We do not knowingly collect children’s personal information in violation of applicable law.

Where parental or guardian consent is required, we will seek the appropriate authorization.

If you believe a child has provided personal information improperly, contact privacy@zaalpa.com.

15. Third-Party Websites and Services

Our website may contain links to external websites, payment platforms, seller resources, or other third-party services.

These third parties may operate under their own privacy policies.

We encourage users to review the relevant privacy notices before providing personal information to external services.

16. Privacy Complaints and Grievances

If you have questions, concerns, or complaints about the handling of your personal information, please contact:

Privacy Contact
Zaalpa Store
Operated by Raj Aryan, Sole Proprietor, trading as M/S Zaalpa Traders

Email: privacy@zaalpa.com

Registered Address:
Building No. 00, DIET Ke Peechhe, Behind DIET, Shastri Nagar, Babarpur Ajitmal, District Auraiya, Uttar Pradesh – 206121, India.

We will review and respond to privacy requests and grievances in accordance with applicable legal requirements.

Where required by law, we will identify a designated grievance contact and provide the relevant details.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, business practices, technology, or legal requirements.

The latest version will be published on this page with an updated effective date.

Where required by law, we will provide additional notice or obtain consent for material changes.

18. Contact Us

For questions regarding this Privacy Policy or the processing of personal information, please contact:

Zaalpa Store
Website: https://zaalpa.com
Privacy Email: privacy@zaalpa.com
Customer Support: support@zaalpa.com

Operated by: Raj Aryan, Sole Proprietor, trading as M/S Zaalpa Traders.